Refund policy
Returns Policy
Please note that all edible items are final sale and cannot be returned.
Return Authorization
- Merchandise cannot be returned without prior authorization.
- Notify us within 3-5 business days if you need to return an item.
Return Eligibility
- Items must be unused and in the same condition as received.
- Original packaging is required.
Return Process
- Authorization: Contact us at info@scandycandy.com for return authorization.
- Shipping: You are responsible for the shipping costs of returning your item. Shipping costs are non-refundable. If a refund is issued, return shipping costs will be deducted from your refund.
- Inspection: Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
Refunds
- If approved, your refund will be processed and a credit will be applied to your credit card or original method of payment within a certain number of days.
- If you haven’t received your refund yet, please:
- Check your bank account again.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- Contact your bank. Processing times can vary.
- If you still have not received your refund, contact us at info@scandycandy.com.
Sale Items
- Only regular priced items may be refunded. Sale items are non-refundable.
Exchanges
- We only replace items if they are defective or damaged. For exchanges, contact us at info@scandycandy.com and send your item to the address provided in our return authorization email.
Shipping Considerations
- Depending on your location, the time it may take for your exchanged product to reach you can vary.
- For items over $60, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of your returned item.
For any further questions or concerns, please contact us at info@scandycandy.com.